Library Services are always seeking ways to better understand your experience and requirements. We are adopting the LibQUAL+ survey to help measure the quality of our library services. LibQUAL+ is based on the SERVQUAL model designed for assessing quality in the private sector. It was developed for the University Library sector by the Association of Research Libraries (ARL) and has been used by 1,200 libraries around the world.
The survey measures your perception and expectation of library service quality in three areas: . You are asked to indicate the service level you will accept, the service level you expect, and the level of service you to be currently provided. This design means we can examine gaps between expectations, perception, and minimum acceptance level of service.
There is also an opportunity to comment on any part of our services.
For more information, see the LibQUAL+® website or contact us email@example.com. Follow the link to complete the survey.
There is a Kindle Fire HD6 and four £25 Amazon vouchers to be given away to randomly selected participants.
We are using the Lite version of the survey which should only take five minutes to complete. The Survey is now closed.
Winners will be notified via university email. For a chance of winning, please include your university email address at the end of the survey.
The three parts are
LibQUAL+ lets us see where library services are below the minimum acceptable level; where they are better than the minimum, but less than the desired level; and even where they exceed expectations.
The questions cover three aspects of the service:
You also have space to make general comments about any aspect of the service. These are greatly appreciated.
The LibQUAL+ survey can be completed by all King's College London staff and students. We are very aware that final year undergraduate students are being surveyed via the NSS so if that applies to you then please do not feel obliged to complete LibQUAL+ (you are welcome to do so if you would like!).
The survey was open from 23rd January to 3rd March 2017 and is now closed.
We are not currently able to offer a print survey due to a technical issue. We are investigating potential solutions to this. If you are not able to complete the survey online please let us know via LibraryServices@kcl.ac.uk.
Yes, the survey is compatible with the JAWS screen reader software.
We can't show every Department at King's College London so we have chosen to group by Faculty for the most part. If you are in doubt as to what to select from the drop-down list on the survey, select "Other".
Responses will only be used in the survey analysis, and will be treated with the strictest confidentiality.
Personal information is separated from survey responses.
University email addresses are optional and will only be used for the prize draw and discarded afterwards.
Your comments are never shared beyond King's College London - only summary quantitative statistics are shared with other organisations via a password-protected site.
Due to initial security and confidentiality features, everyone surveyed will receive reminders, even those who have already responded. When submitted, survey responses and personal information are immediately separated, so we have no way of knowing who has already responded.
Yes, a report on the results of the survey will be made available via the feedback hub on the library website when the analysis is completed. Library Liaison Managers will also be glad to talk about the findings for particular groups.
You can contact the team at firstname.lastname@example.org
For general enquiries about Library Services, please email email@example.com
For IT-related enquiries, please email firstname.lastname@example.org
You can also have an online chat with Library Services staff 24/7
To Live Chat with a Librarian between 5:30PM and 9:30AM, please use Ask a Librarian on our Contact Us page